This is a complete guide on how to create an eCitizen
Account. You create an eCitizen account to access various government services.
With an eCitizen Account, you will be able to apply for
Government to Citizen (G2C) services and pay for those services via mobile
money, Debit Cards, and eCitizen agents.
This is one of the ways Kenyan citizens and foreigners can
access government services with ease and within no time. There are various
services that you can access from the portal.
Why Use eCitizen Services?
- You
will create a single sign-in account – One account is all you need, a
single username and password that gives you access to most services
offered by the government.
- It is
convenient – this is because you will pay using mobile money, Debit Cards,
and online banking from local banks.
- Notifications
– you will get email and SMS notifications every time your application has
progressed to another stage or has been fully processed.
- Provided
services – most applications are online-based whereby you fill an online
application form. For some applications, once your document has been
prepared, you will receive it in PDF format from wherever you are ready
for printing.
- Most
government offices require online applications.
Which Account Should I Create?
Before you create your eCitizen account, you should know the
account type to create. The four accounts available are:
- Kenyan
Citizen – This account is for Kenyan citizens only. You will need
your National ID number and your first name to register.
- Foreign
Residents – This account is for foreigners residing in Kenya. You
will need your alien identification number and your first name to
register.
- eVisa
Visitors – This account is for nationals who require a visa to
enter the Republic of Kenya. You will require your passport number.
- Business –
This account is for businesses registered in Kenya. You will need your
business registration number.
Creating a Kenyan Citizen Account
This kind of account can only be created for Kenyan citizens
with a national ID. Click on Create an account under the Kenyan citizen option.
This process will take you through two steps;
- Creating
the account,
- Verifying
your phone number.
How to Create an eCitizen Account
Open your web browser, for instance, Mozilla
Firefox or Chrome and type the following URL, https://www.ecitizen.go.ke/.
Locate the option ‘to create an account’ and click on it. Under the Kenyan
Citizen option, click on create an account.
Enter your national identification number and your first
name in the provided fields then click on validate. If your details are correct
your name and ID number will appear below.
Provide the following details, Email Address, Confirm Email
Address, Mobile Number, Password, and Confirm Password.
Accept the terms and conditions and click on continue. On
the next stage, a phone verification code will be sent to your mobile phone. It
is important to use your phone number as opposed to someone else’s. Enter the
code and click on continue.
A login window appears where you enter your ID number and
the password you created. Log in and select the agency you want to seek
services from.
How to Reset Your eCitizen Password
- Access
the eCitizen portal.
- Click
on the forgot password link below the login section.
- Enter
your username which is either your email or ID Number. Most people use
their national identification numbers.
- Click
the reset password option.
- A
preview of the phone number and email you used appears.
- Select
the one you have access to and click reset my password. A code will be
sent to the item choice you selected.
- If you
have no access to either the email or phone number used during
registration, then you have to go to Huduma Center or NTSA offices for
help.
- Otherwise,
use the code you will receive to unlock your account.
- Create
a new strong password and make sure you will not forget it.
Services You Can Access After You Create an eCitizen
Account
The main eCitizen page or dashboard opens where various
government services are being offered. These are the various services you can
access:
National Transport and Safety Authority
Most of the services have been moved to the new NTSA portal.
Business Registration Service
This is for Registering and managing your business,
including other services like linking your business to eCitizen portal.
Office of the Attorney General and Department of Justice
Includes getting married or enter a civil partnership in
Kenya, business Name search, and Registration.
Department of Immigration Services
This includes the application for a passport, application for a Kenyan
visa and application for a work permit.
Directorate of Criminal Investigations
Apply and pay for your Police Clearance Certificate (certificate of good conduct).
Ministry of Lands and Physical Planning
Includes searching for a Title deed, land rent clearance
demand notice, and payments. Note that most of the services such as land search
have been moved to the Ardhisasa portal. Check this post on how
to create an Ardhisasa account and do a land search.
Civil Registration Department
Apply and pay for Birth and Death Certificates online.
County Government of Mombasa
Apply for County of Mombasa eServices
County Government of Nyeri
Apply and pay for your Single Business Permit
County Government of Kisumu
Apply and pay for your Trade License
Kisumu e-Construction Permit
Apply and pay for the county government of Kisumu
e-Construction permit
How to Create an Ecitizen Account
Conclusion on How to Create an eCitizen Account
That is how you create an eCitizen account in an easy way.
Also, note that there is a process of creating an NTSA account. The two are different
but sometimes people confuse them.
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