Unstructured Supplementary Service Data (USSD), sometimes referred to as “Quick Codes” or “Feature codes“, is a communications protocol used by GSM cellular telephones to communicate with the mobile network operator’s computers. USSD can be used for WAP browsing, prepaid callback service, mobile-money services, location-based content services, menu-based information services, and as part of configuring the phone on the network.
USSD applications run on the network, not on a user’s
device. As such, they don’t have to be installed on the user’s phone, which is
an advantage for users with feature phones that have limited storage space.
USSD apps are instantly available to every subscriber the moment they’re
deployed to a network.
USSD messages are up to 182 alphanumeric characters long.
Unlike Short Message Service (SMS) messages, USSD messages create a real-time
connection during a USSD session. The connection remains open, allowing a
two-way exchange of a sequence of data. This makes USSD more responsive than
services that use SMS.
HOW USSD WORKS
Typically, USSD involves a query from a mobile phone user,
such as a request for a bank account balance. Once the user sends the request,
the USSD gateway forwards it to the user’s USSD application, which responds to
the request.
The process is then repeated in reverse, i.e., the response goes back to the USSD gateway, which displays the content of that response on the screen of the user’s mobile phone. Generally, the responses, which contain a maximum of 182 alphanumeric characters, are sent in a format that’s easy to display. The user sends and receives data by dialing a specific shortcode usually, five numbers.
HOW USSD IS USED
USSD is used for several purposes, including the following:
- Mobile
banking. Unlike banking apps that need internet access and smartphone
functionality, USSD banking can work on any mobile device, including
feature phones.
- Network
configuration and requests. USSD is used to configure a user’s
mobile device on the network. It also provides a menu of service options a
user can choose from for such things as buying airtime or requesting
account balances.
- Customer
update requests. USSD can integrate with enterprise resource
planning (ERP) and customer relationship management (CRM) systems to
request updated customer information. This enables better customer service
and data accuracy.
- Marketing
surveys. USSD can be used for mobile marketing. For example,
organizations can send basic marketing surveys that users can respond to
immediately, enabling companies to get customer feedback in real time.
- Callback
services. Service organizations, such as insurance providers and
financial services companies, can use USSD to determine customers’
interests by enabling them to request callbacks after they present their
offers.
- Order
confirmations. Food delivery providers can use USSD to enable
two-way communication between customers placing orders and the vendors to
alert customers when their orders are on the way.
- Coupons
and vouchers. Retailers can use USSD to communicate special
offers to customers, as well as send coupons and vouchers.
USSD is sometimes used in conjunction with SMS. The user
sends a request to the network via USSD, and the network replies with an
acknowledgment of receipt:
“Thank you, your message is being processed. A message will be
sent to your phone.”
Subsequently, one or more mobile terminated SMS messages
communicate the status and/or results of the initial request. In such cases,
SMS is used to “push” a reply or updates to the handset when the network is
ready to send them. In contrast, USSD is used for command-and-control only.
USSD PAYMENTS
USSD payment processing is performed by sending a text
message to a service provider. When the service provider receives the text
message, it either charges the amount of the purchase to an online payment
system or adds the amount to the user’s phone bill.
BENEFITS OF USSD FOR BUSINESS
With numerous USSD applications comes numerous advantages of
using USSD a marketing tool. Here are some significant benefits of USSD:
- USSD
does not require an internet connection or data to work. It
allows free of charge roaming.
- USSD
practically works on all GSM standard mobile phones. Since no
high-tech phone is required, you are guaranteed to reach more people as
not everyone owns a smartphone.
- USSD
can work across all mobile networks. It only needs a
connection to the GSM network to work as it’s not mobile or SIM-based.
- USSD
is highly interactive; Users can quickly see responses on their
phone screens and can make more requests hence allowing faster two-way
communication and interaction that is seven times faster than SMS.
- It is highly
customizable, making it ideal for all your business needs.
- USSD
is extremely cost-effective for businesses to implement
and run, it is also free for subscribers to use.
- USSD
content can be personalized and responses can be obtained
in real-time.
- It
is user-friendly and can be used by anyone.
- USSD
service is easily accessible anytime and anywhere.
- USSD
offers a possibility for portal structure building that
can be simplified for users to easily remember.
Based on the above advantages it is evident that USSD
remains a relevant and important technology.