Did you just experience a KPLC Token delay? Don’t worry, you can easily obtain details of the electricity bill and pay it online. There are multiple ways to tackle the delayed KPLC Delayed token issue. Go through the article & follow the process that best suits you.
Kenya Power and Lighting Company (KPLC) is the
largest and only transmitter and distributor of electricity in Kenya. It’s a
public parastatal fully owned by the government of Kenya. KPLC gets the power
to distribute from Kengen (Kenya Electricity Generating Company), which also
happens to be the largest power producer in Kenya, with a 65% share of the
Kenyan market.
The company took the initiative to install prepaid
meters and moved away from the old meter system that required
technicians to visit your house to take a meter reading. This method was
controversial because many citizens complained of high bills at the end of the
month.
Obtaining a KPLC Token Number
The new prepaid meter systems have simplified the way people
pay for electricity. All you need to do is buy your preferred token through
M-PESA through the following easy steps. Note that there are several pay bills
that you can use, but for now, we will use the official KPLC pay bill numbers,
which are two (888888 and 888880).
- Open
M-PESA menu
- Go
to Lipa na M-PESA
- Select
Pay bill
- Enter 888880 as
the business number.
- The
account number is your token meter number.
- Enter
amount
- Enter
the M-PESA pin, and then click okay.
- You
will receive a message from KPLC with codes to feed on your prepaid token.
However, sometimes the KPLC token delay does occur and
you’re left in pitch darkness if your electricity has gone off. This article will
show you ways in which you can solve this problem without cursing the company
involved.
How to Tackle KPLC Token Delay
If you have paid for the tokens but haven’t received your
token via SMS, you can use three methods to get your delayed KPLC token. This
kind of situation doesn’t occur frequently but can appear due to technical
issues. If your payment amount just got deducted and your token number was not
shared via SMS, you probably need to fix this yourself.
There are multiple ways to get your delayed KPLC Token
number, let’s discuss them one by one.
#1 Using my KPLC MyPower when the token is delayed
KPLC has the MYPower app to offer various services to its
customers. From User information to checking Bill (Token) to checking planner
interruptions, everything is there. Customers can make use of this app to
recover the KPLC token that was supposed to be delivered via SMS as soon as
they bought it.
Kindly follow the steps given below:
- You
can download this application from the Google Play Store, install it, and then follow
the following steps.
- Open
the app
- Choose
My Bill/My Token
- Under
the menu, you will find two options (Account reference and Meter number)
- Select
Meter number and input your meter number (usually 11 digits)
- Press
search icon
- The
last five token units purchased will be displayed. Choose the latest one
and feed it into your meter. Problem solved.
#2 Obtaining the belated KPLC Token from the Website
- Log
into your account. If you don’t have a KPLC account, create one here.
- Once
logged in, select Bill/Token query
- Enter
your meter number as a search criteria
- Your last token to be purchased will appear
#3 Use social media to Report KPLC Token Delay
Contact them through Twitter or Facebook because
they reply instantly.
Enter your meter number and ask customer care to send
you the last tokens
#4 Request the Delayed KPLC Token number via SMS
The power and lighting company has introduced USSD to simplify the process. Here are
the steps to get your token number via SMS, if you didn’t get it in the first
go.
- You
can use a KPLC USSD code
- Dial
*977# and choose prepaid service
- Choose
the latest token.
- Choose
your meter number from the list.
- The
last three token transactions will be sent to you via SMS.
If you are having any problems with your token, contact them
through the following helpline numbers
- 97771
- 0703070707
- 0732170170.
FAQs
Why I did not receive a token even after I paid?
Due to some technical difficulties, even after your payment
went through and you might not get the SMS. Although this scenario is rare, it
can occur.
Shall I wait for the SMS in such a case?
Yes, you can wait for at least 5 minutes. If you still
didn’t get it, there are alternative methods.
What are the alternative methods to recover the token numbers when it is delayed initially?
They are My power app, KPLC website, Official USSD Code, or even social media.