Get Your M-PESA Statement Instantly

This is a DIY (Do-It-Yourself) service that enables M-PESA customers to access their stamped M-PESA statements on demand, by requesting via *334# and the e-stamped statement will be sent by email.

How does this service work?

• Customers can now self-generate statements from the comfort of their phones without the need to visit a Safaricom Shop.
• Customers can request their statements for specific dates, availed on demand.
• Statements generated are e-stamped and verified as true statements from Safaricom without going to the Safaricom shop to get them stamped.
• Easy sign-up process on *334# to access e-statements on the go.
• Information on the statement has been minimized in accordance with the Data Protection laws. Minimization involves masking sensitive customer details such as mobile numbers.

This service is FREE and accessible to ALL M-PESA registered customers.

To access the M-PESA Statements

Using the M-PESA line, the customer will use any of the two procedures below:

Via M-PESA App:

• M-PESA APP
• Log in to the M-PESA App
• Enter your M-PESA PIN
• On the home page, Select M-PESA Statements
• Select the Month
• Select Export Statements
• Select Generate Statements
• The statement will be downloaded.

Via *334# menu:

• Dial *334#
• Select My Account
• Select M-PESA Statement>Select M-PESA Statement
• Select Request Statement
• Select the Period of request.
• Enter the recipient’s email address.
• Repeat the recipient’s email address.
• Enter your M-PESA PIN

You will receive a notification SMS with the code you will use to access the statement.