Official HELB Contacts and Communication Channels

Higher Education Loans Board (HELB) is the leading financier of higher education in Kenya. It is a State Corporation. The state corporation is mandated with ensuring that students secure funding for higher education which they can repay later. However, over the years, fake information has been spread and shared on other channels. Hence the reason for this article aimed at sharing the Official HELB contacts and communication channels.

HELB is available on social media as well and does not rely just on traditional forms of communication. There are several portals under which HELB makes sure that the applicants and employers can login and manage application. Also through the employer’s portal the corporation is able to submit payments for the employees who were able to study under sponsorship of HELB.

The HELB contacts are available online through the HELB website. Additionally, there’s the physical offices through which one can get access to the services.

HELB Contacts and Communication Channels

Head Office

Anniversary Towers, 19th Floor
P.O Box 69489-00400
Nairobi, Kenya

Student Service Centre

Mezzanine One (M1) Floor Anniversary Towers
Service Offered: Loan Disbursement Enquiries

Customer Experience Centre

Ground Floor, Anniversary Towers
Service Offered: Loan Repayment, Compliance & Clearance and HELB Jielimishe Loan Enquiries.

Contact Centre

Below is the official phone number by HELB. You can reach out through the number below. You can also write to them via the email address that we have shared as well.

Official Phone: 0711052000
E-mail: contactcentre@helb.co.ke

HELB Online Portals

If you’re looking for the official HELB portals for Loanees, Employers and Debt Collectors, we have shared them below. Kindly use the correct portal to access the services provided by HELB.

• Student Portal – https://portal.hef.co.ke/auth/signin
• Employers Portal – https://employers.helb.co.ke/login
• USSD – *642#

HELB On Social Media

Higher Education Loans Board is available on social media. They have a robust team on X (Twitter) that works around the clock to ensure that various issues by the students are addressed without needing to visit the office.

• Facebook – https://facebook.com/HELBpage
• X (Twitter) – https://x.com/HELBpage